Mill Creek Announces Groundbreaking of Modera Academical Village

Two-Phase Mixed-Use Community Will Add 793 Homes to Western Broward County

DAVIE, Fla.July 13, 2022 /PRNewswire/ — Mill Creek Residential, a leading developer, owner-operator and investment manager specializing in premier rental housing across the U.S., today announced it has broken ground on Modera Academical Village, a contemporary mixed-use apartment community in the western Broward County market.

The community, which will be developed in two phases in conjunction with equity partner FCP, will feature a combined 793 apartment homes and approximately 16,000 square feet of ground-floor retail space. Positioned just east of S. University Drive and just west of Nova Southeastern University, Modera Academical Village is the residential component of the larger Academical Village Master Plan, which will ultimately include 2.5 million square feet of premier retail, residential, hotel, office and medical space.

First move-ins for Phase I, which will include 397 homes, are anticipated for fall 2024. Phase II will include 396 homes with start of construction targeted for April 2024 and first move-ins for summer 2026.

“We’re excited to be a part of this unique master-planned village, which we believe will be among the most attractive and charismatic locales in the area,” said Andrea Rowe, senior managing director of development in South Florida for Mill Creek Residential. “While we’re prepared to offer the quintessential Modera by Mill Creek experience to our residents, we also are eager to do our part to enhance the village as a whole. With the NSU campus and newly-opened University Hospital essentially in our backyard, we’ll be in an active area with many exceptional employment opportunities within walking distance.”

Situated at 3440 SW 76 Terrace, Modera Academical Village is being built to a National Green Building Standard silver certification level. When complete, the surrounding Academical Village will include a tree-lined central boulevard that intersects a road that circles the NSU campus, a pedestrian bridge connecting to the campus and a large outdoor plaza with fountains and outdoor seating areas.

With its proximity to S. University Drive, the area’s key north-south thoroughfare, the site boasts an extremely commuter-friendly location. All of South Florida’s primary expressways are easily accessible, including Interstates 595, 75 and 95 along with the Florida Turnpike. Many of the area’s key employment centers, schools and medical facilities are within a short commute and Fort Lauderdale-Hollywood International Airport sits 10 minutes away. Within the western Broward County area, future residents will have access to an abundance of key retailers, a wide variety of dining options and grocers.

Modera Academical Village will offer studio, one-, two- and three-bedroom apartment homes with den layouts available. Community amenities will include an outdoor swimming pool with grilling area, rooftop deck, outdoor dining, resident clubhouse, onsite dog park and pet spa, landscaped courtyards and a club-quality fitness center with cardio equipment, group fitness area, yoga/Pilates studio and TRX system. Residents will also have access to coworking spaces and a conference room, a package locker system, community wide Wi-Fi, controlled entry and guest access, garage parking, EV-charging stations, dedicated bike storage and opportunities for additional storage space.

Apartment interiors will include nine-foot ceilings, wood plank-style flooring, stainless steel appliances, quartz countertops, tile backsplashes, pull-down faucets, kitchen islands, soft-close cabinets, in-home washers and dryers, walk-in closets, built-in shelving, USB ports, keyless entry system and smart thermostats. Bathrooms will include double vanities, linen closets, soaking tubs and additional high-end features.

Modera Academical Village adds to Mill Creek’s robust South Florida presence, as the company continues to bolster its portfolio in MiamiFort Lauderdale and the surrounding area.

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Mill Creek Announces Groundbreaking of Modera Cottingham

Eleven-Building Community Will Add 360 Homes to South Houston Neighborhood

HOUSTONMay 18, 2022 /PRNewswire/ — Mill Creek Residential, a leading developer, owner-operator and investment manager specializing in premier rental housing across the U.S., today announced it has broken ground on Modera Cottingham, a multi-building apartment community spanning 16 acres in south Houston.

The sprawling three-story community, which will feature 360 contemporary apartment homes contained within 11 buildings and an expansive clubhouse, will be developed on the southwest corner of Cottingham Street and Schurmier Road. First move-ins are anticipated for spring 2023.

“Modera Cottingham will offer a location that provides convenient access to many of Houston’s key employment centers without the exorbitant price tag of many of the city’s other emerging neighborhoods,” said Jeb Cox, senior managing director of development in Houston and Austin for Mill Creek Residential. “We look forward to getting started on this development, which will benefit from the area’s sustained growth, rapid influx of petrochemical development and massive amount of surrounding employment opportunities.”

Situated at 13958 Cottingham Street, Modera Cottingham will sit just north of Beltway 8 and just over 10 miles south of the Texas Medical Center, home to a wide range of employment opportunities and responsible for much of the recent growth in the southeastern portion of the city. The community also will sit within 13 miles of the Port of Houston, one of the nation’s most active ports, and six miles north of the affluent city of Pearland. Modera Cottingham will also be adjacent to the forthcoming location of South Belt Central Business Park—the future home to more than 3.5 million square feet of industrial business space.

Modera Cottingham will offer one- and two-bedroom homes with an average square footage of 1,026 and various layouts available. Community amenities will include the 5,000-square-foot clubhouse, outdoor swimming pool, grilling area, outdoor kitchen, pool table, free WiFi, 24-hour fitness studio, conference room, landscaped courtyards and rentable private garages. The pet-friendly community will also feature an onsite dog park and dedicated dog run.

Apartment interiors will include a variety of features, including wood-plank style flooring, nine-foot ceilings, ceiling fans, stainless steel appliances, electric ranges, granite countertops, kitchen islands, 42-inch custom cabinetry, central heating and air, spacious bedrooms, walk-in closets and full-sized in-home washers and dryers. Bathrooms will include tile surrounds and linen closets.

Modera Cottingham will add to Mill Creek’s presence in Houston. Others communities include Modera Flats, Modera Washington and Modera Waugh, which recently broke ground near the River Oaks neighborhood.

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Mill Creek Announces Groundbreaking of Amavi Sherrills Ford

Development Marks Mill Creek’s Second Single-Family Development in N.C.

SHERRILLS FORD, N.C.May 11, 2022 /PRNewswire/ — Mill Creek Residential, a leading developer, owner-operator and investment manager specializing in premier rental housing across the U.S., today announced it has broken ground on Amavi Sherrills Ford, a master-planned community approximately 35 miles north of Charlotte. The development marks another key step in Mill Creek’s recent entry into the emerging single-family build-to-rent sector.

The community will offer a mix of approximately 134 cottage-style homes. The development will become part of the greater Village at Sherrills Ford master-planned mixed-use community, which includes retail and dining options in addition to a Publix supermarket. First move-ins are anticipated for summer 2023.

“The Village at Sherrills Ford will quickly become one of the most sought-after locales in the area, and we’re excited to be a part of it,” said Scott Herr, president of single-family rentals in the Southeast for Mill Creek Residential. “The area has exhibited strong household growth in recent years, yet is light with regard to purpose-built single-family-rental offerings. We believe this is a fantastic opportunity to help address the area’s need for quality housing and help kick-start a new neighborhood, and we are eager to offer a best-in-class experience to our residents.”

Amavi Sherrills Ford will sit along State Highway 150 and will be approximately 12 miles west of Mooresville, N.C., which is home to Amavi MooresvilleMill Creek’s first single-family, build-to-rent development, which broke ground earlier this yearAmavi Sherrills Ford will provide convenient access to the Lake Norman Region, with Lake Norman State Park within a 20-minute drive. The park provides an abundance of recreational opportunities, including hiking, fishing, camping and mountain biking. Additionally, the community site is within a 20-minute drive of Cornelius and within 25 minutes of Huntersville.

Amavi Sherrill Ford’s cottage homes will feature a variety of two- and three-bedroom homes. The two-bedroom homes will measure 962 square feet and the three-bedroom homes will contain 1,236 square feet.

Community amenities will consist of a clubhouse and leasing office, swimming pool and cabana, outdoor barbecue and gathering areas, playground, pet park, open green space and walking trails. The community will also feature modern streetscapes and aesthetically manicured common areas. Home interiors will be delivered with a variety of features and finishes, including stainless steel appliances, wood plank-style flooring, kitchen islands, granite countertops and ceiling fans.

Amavi Sherrills Ford will offer conventional leasing teams and maintenance teams, as well as offer prospective residents the option to take self-guided tours of the homes. The experience will be tailored to the customer’s desired experience, including the option of a fully contactless leasing and move-in experience, all backed by Mill Creek’s Peace of Mind service guarantees.

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Mill Creek Announces Start of Preleasing at Modera Old Ivy

ATLANTA, May 10, 2022 /PRNewswire/ — Mill Creek Residential, a leading developer, owner-operator and investment manager specializing in premier rental housing across the U.S., today announced the start of preleasing at Modera Old Ivy, a luxury apartment community located in the thriving Buckhead neighborhood.

The community, which features 394 apartment homes, is encompassed within a midrise and high-rise tower and sits at the corner of Lenox Road and Piedmont Road. Modera Old Ivy is part of a wider master development that includes the existing Prominence office building and an Element Marriott. First move-ins are anticipated for early June.

“This area of Buckhead is one of the city’s most well-established commercial districts, and we look forward to adding to our presence in the area,” said Patrick Chesser, senior managing director of development in Atlanta for Mill Creek Residential. “Residents will be within Atlanta’s most prominent retail and financial corridors and will have direct access to an abundance of retail, dining and entertainment options. Modera Old Ivy will be a unique product offering in the area, and we’re eager to deliver a top-of-market experience.”

Situated at 3651 Lenox Road, Modera Old Ivy is built to a National Green Building Standard Gold certification level and features high-end finishes and a refined suite of amenities. Residents will be positioned in a commuter-friendly locale with the community sitting less than a half-mile from the MARTA rail, 500 feet from a bus stop and a quarter-mile from the Georgia 400 freeway. The prominent job centers in Downtown Atlanta and Sandy Springs are less than 10 minutes away. Additionally, the world-class retail options of Phipps Plaza, Lenox Square and The Shops at Buckhead are all less than a mile from the community.

Modera Old Ivy consists of studio, one-, two- and three-bedroom homes with various layouts. Community amenities include a 24-hour club-quality fitness studio, clubhouse, community-wide WiFi, demonstration kitchen, game room, rooftop deck, two pools including one rooftop pool, sauna, steam room, grilling area with outdoor dining, fire pit, coffee bar, library lounge with a reading terrace and landscaped courtyards. Residents will also have access to secured parking in a private garage with reserved parking and electric vehicle charging stations available, controlled guest-access technology, package lockers, dedicated bike storage, resident storage lockers and concierge services.

Apartment interiors include nine-foot ceilings, wood plank-style flooring, private balconies, built-in desks and shelves, quartz countertops, stainless steel appliances, upgraded fixtures, pendant and under-cabinet lighting, tile backsplashes, kitchen islands, walk-in closets, smart thermostats, ceiling fans and in-home washers and dryers. Bathrooms are delivered with tile surrounds and linen closets. Residents will be able to access the homes via key fob and mobile app entry.

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Mill Creek Announces Start of Move-Ins at Modera Lake Merritt

OAKLAND, Calif., May 3, 2022 /PRNewswire/ — Mill Creek Residential, a leading developer, owner-operator and investment manager specializing in premier rental housing across the U.S., today announced that move-ins are underway at Modera Lake Merritt, a luxury mixed-use community in Oakland’s eclectic Uptown neighborhood.

The community, which sits one block west of Lake Merritt, features 173 apartment homes and 1,650 square feet of ground-floor retail space. Located in the Oakland Art District and within walking distance to both Uptown and Downtown Oakland, the site boasts a world-class Walk Score of 99 and puts residents within steps of the city’s most prominent retail, dining and entertainment options.

“Residents will have no difficulties striking an ideal life balance with the energy of the city to one side and the serenity of the lake and open space on the other,” said Mike Kim, senior managing director of development for Northern California for Mill Creek Residential. “We’re eager to welcome our first residents to Modera Lake Merritt, which is one of the most desirable locales in the city and will offer a boutique feel. Our property management team is excited to offer best-in-class living experience to match the stellar location.”

Situated at 1940 Webster Street, Modera Lake Merritt is positioned in an arts-centric district surrounded by culturally infused attractions such as art galleries, specialty shops and live music venues. The community is on the northwest side of Lake Merritt, a scenic lake and parkland. The lake has been recognized as one of the most captivating and amenitized urban lakes in the nation. Residents will have near-immediate access to 75 acres of open and programmed space and more than three miles of lakefront pathway.

The community is also positioned two blocks from a BART commuter train station and within blocks of the Lake Merritt Office District. The district includes 400,000 square feet of redeveloped office space and is anchored by Square, a financial tech services company. Other easily walkable prominent employers include Oracle, Pandora Media and Kaiser Permanente.

Modera Lake Merritt consists of six levels of residential homes above the ground-floor retail space and lobby. The community offers studio, one- and two-bedroom homes with an average square footage of 710. A rooftop deck with fire pits, barbecue grills and sweeping downtown views highlights the community amenities. Other common-area attractions include an outdoor rooftop kitchen and dining area, an expansive resident clubhouse and a club-quality fitness center with cardio stations, yoga studio and ballet barre. Residents will also have access to a digital package room, dedicated bike storage, Wi-Fi in common areas and controlled-access subterranean parking.

Apartment homes include two distinct color themes and floor-to-ceiling windows for ample natural light. In-home features include nine-foot ceilings, stainless-steel Energy Star appliances, wood plank-style flooring, quartz countertops, custom cabinetry with under-cabinet lighting, gas ranges, tile backsplashes, in-home washers and dryers and soaking tubs with tile surrounds. Select homes will have breakfast bars in the kitchens, oversized closets and floor-to-ceiling tile shower surrounds.

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Mill Creek Announces Start of Preleasing at Modera Creative Village

Mixed-Use Community Will Add 292 Homes, Retail to Downtown Orlando

ORLANDO, Fla.May 2, 2022 /PRNewswire/ — Mill Creek Residential, a leading developer, owner-operator and investment manager specializing in premier rental housing across the U.S., today announced the start of preleasing at Modera Creative Village, a contemporary mixed-use apartment community in the emerging Creative Village district of Downtown Orlando.

The eight-story midrise, which includes 292 apartment homes and approximately 10,000 square feet of ground-floor retail, sits adjacent to newly built Luminary Park and is part of a master development effort to transform the former Amway Arena area into a vibrant, multidimensional mixed-use destination. Move-ins will begin on May 19.

“We’re excited to be a part of an up-and-coming neighborhood that has immediately become one of the most attractive destinations in the city,” said Damon Kolb, managing director of development in North Florida for Mill Creek Residential. “We’re prepared to offer a vibrant living experience that will match the charismatic area, and we’re eager to welcome our first resident base to this smart and sophisticated community.”

Situated at 505 Chatham Avenue, Modera Creative Village is minutes from popular Lake Eola Park and within one block of Valencia College and the University of Central Florida’s downtown campus. The community also is within walking distance of Exploria Stadium, Lynx Central Station and is conveniently located next to Interstate 4, one of the area’s primary thoroughfares. The site boasts a Walk Score of 80—considered “very walkable”—and is labeled a biker’s paradise with a superb Bike Score of 90.

Residents will have access to a wide variety of attractions within Downtown Orlando, including a diverse range of museums, restaurants, boutique shops, nightlife options and public parks. This includes Bob Carr Theatre, Dr. Phillips Performing Arts Center, several art galleries and a thriving employment sector anchored by the region’s top employers and healthcare facilities.

Modera Creative Village offers studio, one-, two- and three-bedroom homes with various layouts and design elements. Community amenities include a resort-style pool with fire pit and outdoor games, social lounge with HDTV, club-quality 24-hour fitness center with cardio and weight stations, Echelon mirrors, expansive clubroom, pet spa, outdoor courtyards and an outdoor chef-inspired kitchen with a dining area. Residents will also have access to co-working spaces with multiple seating areas, digital package lockers, dedicated bike storage, controlled guest access and electric vehicle charging stations.

Apartment interiors are equipped with two distinct color themes, 42-inch custom cabinetry, quartz countertops, tile backsplashes, stainless steel appliances, plank-style flooring, stackable washers and dryers, designer fixtures, smart thermostats and backlit bathroom mirrors. Select homes will include movable kitchen islands.

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Mill Creek Announces Start of Preleasing at Modera West Wash Park

DENVERMarch 17, 2022 /PRNewswire/ — Mill Creek Residential, a leading developer, operator and investment manager specializing in premier rental communities across the U.S., today announced the start of preleasing at Modera West Wash Park, a contemporary apartment community in the city’s vibrant Washington Park neighborhood just southeast of downtown.

The community, which features 241 apartment homes and a 9,300 square-foot rooftop deck that offers unmatched views of the Rocky Mountains and Denver skyline, is set amidst a walkable and commuter-friendly locale that enables residents to easily connect with the city’s key attractions and employment sectors. Move-ins will begin March 31.

“Wash Park is one of the most charming neighborhoods in the city and offers residents a bit of everything,” said Chris Schramm, managing director of development in Colorado for Mill Creek Residential. “From the local eateries, craft breweries and galleries to the tree-lined paths, lakes and green space, Wash Park is quintessential Colorado. We look forward to welcoming our first residents and providing a top-of-market experience.”

Situated at 400 N. Grant Street just south of Speer Boulevard, Modera West Wash Park is adjacent to Cap Hill and Cherry Creek, two of the city’s most compelling neighborhoods. The site boasts a Walk Score of 92 and a world-class Bike Score of 98, meaning most daily errands can be accomplished without the use of a vehicle. The locale is also commuter-friendly, offering near-immediate access to the city’s key thoroughfares such as Speer Boulevard, Sixth Avenue and the north-south combination of Lincoln and Broadway.

The state’s key commuter routes of Interstate 25 (north-south) and Interstate 70 (east-west) are within a few-minute drive of the community, which puts residents in prime position to benefit from Denver’s diverse employment sector. Recreational opportunities also are abundant, including the adjacent Cherry Creek Trail, which features 42 miles of trails and connectivity to several locales throughout the metro area.

Modera West Wash Park offers studio, one- and two-bedroom apartment homes with an average square footage of 864 and townhome layouts available. In addition to boundless views, the rooftop deck features abundant outdoor space including a resort-style swimming pool, spa, outdoor TV lounge, fire pits and grilling stations. Community amenities also include a club-quality fitness center on a glass-walled mezzanine overlooking the pool deck, a dog wash and dog run, reserved parking and a dedicated bike maintenance and storage area.

Apartment interiors are delivered with wood plank-style flooring, quartz countertops, tile backsplashes, energy-efficient stainless-steel appliances, custom 42-inch cabinetry, pendant lighting, king-size bedrooms with walk-in closets and full-size front-loading washers and dryers. Select homes feature premium views, a private patio or balcony, double vanities, Roman-style tubs, pass-through closets and built-in storage and shelving. Work-from-home features include unique floor plans featuring built-in desks and flex spaces designed for home office, and plans featuring lofts or dens that can be utilized for a separate working environment.

Including Modera West Wash Park, Mill Creek has several communities either leasing or under development in the Denver area. Others include Modera Observatory ParkModera River North and Modera LoHi.

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Mill Creek Announces Groundbreaking of Amavi Celina

CELINA, TexasMarch 9, 2022 /PRNewswire/ –– Mill Creek Residential, a leading developer, operator and investment manager specializing in premier rental communities across the U.S., today announced it has broken ground on Amavi Celina, a single-family, build-to-rent community in the fastest-growing city in North Texas. The 45-acre development, situated about 40 miles north of Downtown Dallas, will mark Mill Creek’s initial single-family rental community within Texas.

The 271-home community will feature a combination of cottages, townhomes and single-family detached homes. The 155 cottages will primarily consist of detached homes with one-, two- and three-bedroom layouts, all with 10-foot private backyards and surface parking. The 94 townhomes will feature three-bedroom layouts with covered back porches, two-car attached garages and large backyards. The 22 single-family detached homes will all have four bedrooms, two-car attached garages and oversized back yards. First move-ins are anticipated for fall 2023.

“Celina has outpaced nearby Frisco in growth in recent years and is continuing to become one of the most sought-after living destinations in North Texas,” said Callum Parrott, president of single-family rentals. “We are strategically targeting locales such as Celina that exhibit strong characteristics for single-family rental demand, and we are eager to join the area and help address the increasing need for quality rental living options. With Amavi Celina, we will create a best-in-class experience through thoughtful community design, high-quality construction, extensive amenities and our award-winning in-house management company.”

Amavi Celina is being developed on the southeast corner of Coit Road and Choate Parkway, approximately one mile east of Preston Road with quick access to the Dallas North Tollway, Highway 380 and several major employment centers. The site is less than one mile south of the new Collin County Outer Loop, which will further connect the Dallas North Tollway with key arteries U.S. 75 and State Highway 121.

Community amenities will include a 3,000-square-foot clubhouse and leasing office at the primary entrance and a large swimming pool and deck area. Additional common-area attractions will include a fitness center, dog park, playground and more than 1.1 miles of onsite trails that lead into Celina’s larger trail system. The community will also feature contemporary streetscapes and aesthetically manicured common areas.

Home interiors will include a variety of features and finishes, including stainless steel appliances, wood plank-style flooring, kitchen islands, granite countertops and ceiling fans. The community will feature a conventional onsite leasing and maintenance team and also offer prospective residents the option to take self-guided tours of the homes. The leasing process will be tailored to the prospective resident’s desired experience, including the option for a fully contactless leasing and move-in, all backed by Mill Creek’s Peace of Mind service guarantees.

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Mill Creek Announces Retirement of Executive Chairman Charles Brindell

BOCA RATON, Fla.March 4, 2022 /PRNewswire/ — Mill Creek Residential, a leading developer, owner-operator and investment manager specializing in premier rental housing communities across the U.S., today announced the retirement of Charles Brindell, the company’s executive chairman. Brindell has helped spearhead Mill Creek’s emergence as a leading player in the rental-housing sector since the company’s inception in 2011. His retirement will take effect at the end of the quarter.

 

Bill MacDonald, president and chief executive officer of Mill Creek Residential, will maintain his current role and assume additional responsibilities as chairman upon Brindell’s retirement.

“The opportunity to launch Mill Creek, as one of the founding partners, and to help it grow into the enduring enterprise it is today has been the honor of my long career,” Brindell said. “Nothing spurred the decision to retire other than the inherent feeling that it is the right time. Bill and his team have been laying the foundation for a new generation of exciting growth, expansion and profitability for Mill Creek, and I am looking forward to watching it all unfold, albeit from a different vantage point. There is no more able, competent and focused leader across the real estate universe than Bill, in my opinion.”

Brindell is quick to remind anyone that Mill Creek’s success and industry leadership is the result of a team effort. In Mill Creek’s 11 years under Brindell’s leadership, the company has grown from a de novo start-up of 70 founding partners and associates to more than 1,000 today. Additionally, the company has developed or acquired more than 43,000 apartment homes across more than 160 communities and deployed in excess of $12.7 billion in new investment. Today, the company has more than $9 billion in assets under management. Mill Creek regularly receives accolades as a top developer, builder and manager by various industry groups.

“I often pinch myself when reflecting on all that our team has accomplished over such a relatively short period of time,” Brindell said.

Wilmington, N.C., native who graduated from the University of North Carolina in 1971, Brindell was associated with the Trammell Crow family and its affiliates for 28 years prior to the founding of Mill Creek. He served as president and CEO at Trammell Crow Residential prior to the formation of Mill Creek, which he and a group of TCR senior partners initiated with a founding investment from the Trammell Crow family and a large state public pension.

“Charlie had the vision to launch Mill Creek when most people in the industry were hunkering down,” MacDonald said. “Charlie’s positive attitude and leadership helped drive Mill Creek into one of the most respected and prolific rental housing companies in the country. He will certainly be missed.”

Brindell’s long real estate career also included three years in commercial mortgage banking at Cameron Brown Company (Raleigh, N.C.) and more than seven years at Southwide Development Company, a Memphis-based industrial real estate management and development firm where he served as vice president of finance and president and chief operating officer.

Brindell has long been active in many professional industry associations. Most recently, he has been active with The Real Estate Roundtable, The Urban Land Institute and the National Multifamily Housing Council (Executive Committee). He also served two terms as chairman of the Multifamily Leadership Board of the National Association of Home Builders. He served on several additional boards and advisory committees, as well.

Outside of real estate, Brindell serves on the boards of Independent Bank and Independent Holdings. He is a member of the advisory board and executive committee of the Wood Center for Real Estate Studies at the Kenan Flagler Business School at UNC and the advisory board of the Baylor, Scott and White Healthcare Foundation in Dallas. He is also a board member of Phoenix House Texas and an advisory director of Rentable Technologies.

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Mill Creek Residential Named 2021 Property Management Firm of the Year at the NAHB Pillars of the Industry Awards

BOCA RATON, Fla.Feb. 9, 2022 /PRNewswire/ — Mill Creek Residential, a leading developer and operator specializing in premier rental communities across the U.S., today announced it was named Property Management Firm of the Year at the 2021 National Association of Home Builders (NAHB) Multifamily Pillars of the Industry Awards. Awards are presented to organizations that demonstrate creative development concepts, innovative financing strategies, great design and superior management and marketing in the multifamily industry.

Mill Creek was selected as the 2021 Property Management Firm of the Year by NAHB based on its community teams’ dedication to resident service during the pandemic, in addition to advances made in technology, employee benefits and resident programs.

“We are honored to be recognized by the NAHB as a Pillar of the Industry, and we cannot overstate how immensely proud we are of our dedicated team members,” said Bill MacDonald, president and chief executive officer of Mill Creek Residential. “We continually strive to deliver on our mission of creating meaningful relationships and extraordinary places, and nothing changed about that pursuit during unprecedented times. If anything, the need for robust service levels became more pronounced, and we’re grateful the efforts of our teams were recognized with this accolade.”

Mill Creek Residential was recognized for its high service levels, community website redesign and implementation of AI technology. The company’s service levels were reflected by a No. 1 ranking in the ORA Power Rankings by J Turner Research in the Division II tier with a score of 82.56. The rankings are based on the company’s portfolio-wide online reputation assessment (ORA) and serve as the industry standard to measure how a company is perceived online.

On the technology front, Mill Creek transferred more than 80 communities to a new customer-friendly web platform and incorporated AI technology to enhance the consumer experience, follow-up measures and allow for team members to spend more time providing exceptional service to current and future residents. Other areas the company dedicated focus to in 2021 were in career-path training for onsite team members, enhanced benefits, such as $0 copay for mental health care, its demand response energy conservation program and additional corporate responsibility efforts.

“While we appreciate the recognition, we know there is always room to grow,” said Stephen Prochnow, executive vice president of property management. “We will continue to strive for even higher service levels and to become an increasingly tech-savvy organization that provides associates with every possible resource to be successful.”

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